TeeWear

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Faq

Frequently Asked
Questions

01

Delivery

TeeWear’s estimated delivery time (EDT) is our prediction of when an order could be delivered to you. The EDT is the sum of estimated fulfillment and shipping time. Think:

estimated fulfillment + estimated shipping = estimated delivery time

Our fulfillment time average is 2–7 business days. When we calculate the estimated fulfillment time, we take into account the current order volume and our capacity.

The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or selling region.

The estimated delivery time is just an estimate, it’s not a guarantee. You can receive the order past the EDT for reasons, like:

Issues with print files

Products being out of stock

Shipping related delays like failed delivery attempts, service disruptions

That being said, we’ll work our hardest to meet our delivery estimates. If you’re ever in a situation where you haven’t received the order and it’s past its EDT, please allow a few more days.

Unfortunately we are an online only store and all our T-shirts are shipped from 7 locations around the world.

For orders shipped from our Europe location to a European destination, shipping can take between 5-10 business days after fulfillment. For orders shipped from our Europe location to non-EU regions, it can be between 10-20 business days.

If your order’s estimated delivery time has passed and you still haven’t received it, here’s what you do:

  1. Wait a day or two. Shipments can get delayed for reasons we can’t predict and also due to the Covid-19 Pandemic. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, it’s not a guarantee.
  2. Get in touch with our customer support team. Let us know about your delayed shipment and we’ll check the latest delivery estimates to your location. We may ask you to wait a few more days to receive the order. Reach us by emailing us at sales@teewear.io
02

Payment

Select from our selection of T-shirts, then choose the size and the color and add it to cart and checkout. It is as simple as that. Local currencies are supported.

We accept Visa, MasterCard, American Express and Discover Cards

It depends on your country. We are located in Australia. If you are in Australia, you will be charged GST. 

03

Your Order

You can track your order in our dashboard. Once your order is shipped, you can check our dashboard under My Account.

Yes you can upload your own custom design. Click on Custom Design in the main menu and make sure your print file is at least 300DPI quality. Currently T-shirts and Hoodies are available and we will be adding more soon.

If you have any issues, please email us at sales@teewear.io and we will respond within 24 hours.

You can login to your dashboard under My Account and check your order status at any time.

The higher priced items have better cloth quality than the cheaper ones and hence priced slightly higher. It also depends on the location of the Printing facility and the fulfilment location. Currently we have over 10 locations for printing and fulfilment.

For every dollar you spend you get 1 point and as you accumulate them you get rewarded and can redeem your points for discounts on our store. When you sign up for an account you get 100 points and when you leave a review you get 200 points. 50 points = $1

04

Refunds & Returns

Under Contact Us, submit your request to return. We will then send you an email with all the details on where to return the item. A return address will be provided depending on which fulfillment center your item was sent from.

We will send you an email once we have received your item and let you know with more information.

Our return policy is on the footer of our website. To read about our policy please click on the return policy.

Ask us anything! Our customer service
team is here to help you

If you have an order question, product related questions, or need more information about our company, we would love to help. You can fill out this form here, or email us directly using the links below.